Before you call to report an outage, check your main breaker or fuse disconnect at the house or on the meter pole, and look to see if your neighbors have power. If you have a security light, check to see if it is still on.
When you call, please be prepared to provide the following information:
The telephone number listed on your account.
If you are not sure what phone number you have on file with MEC – check in the upper right hand corner of your electric bill. You can expedite the process of reporting an outage if you make the call from the phone number we have listed on your account, otherwise, have that phone number on hand, if possible.
If you or someone in your household is on life support equipment or have other medical needs requiring electricity.
Please be prepared and have a backup plan in place in case of an extended outage.
MEC offers the opportunity for our members requiring electricity for medical reasons to register with us – however, we have no way to control the duration of some outages, so we strongly recommend you make preparations in case of an extended outage.
If you are considering the purchase of a generator, please review our page on Emergency Generators.
To report an outage, contact MEC at 660.385.3157 or 800.553.6901.